Insights for the Real-World
Practical insights and actionable tools from a transformational leader with 25+ years in technology leadership. Real-world advice on customer success and experience, communications, strategy, leadership, and program management — built for results, not theory.
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Customer Feedback-Step 3: Sustaining Engagement and Driving Results
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Customer Feedback-Step 2: Get it Right: Successfully Launching Your Idea Portal
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Customer Feedback-Step 1: Kickstart Your Customer Feedback Journey
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Get Closer to the Customer with Customer Stories
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Everything I Needed to Know About Strategy I Learned From Sudoku
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Stop the Onslaught of “Critical” Customer Enhancements
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Kevin Hart: A Master Class in Communication Skills
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We Screwed Up and We Didn’t Lose a Single Customer
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If we don’t add this feature, our customer won’t renew.
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I stopped a humiliating customer video from going viral.