Dorie Wallace

Championing Operational Excellence to Drive Strategic Outcomes

Expertise in Customer Experience, Product Management, and Scalable Growth

Practical Advice to Empower Individuals and Transform Organizations

Dorie has an exceptional ability to ask thoughtful, clarifying questions that get straight to the core of an issue. She offered insights that are both strategic and immediately applicable, including a simple yet powerful framework for understanding Product performance through the lens of usage, financial impact, and customer satisfaction. It was one of those rare pieces of advice that instantly sharpened how I think about measuring impact — it gets you 80% of the picture without overcomplicating things.

Cassie Wong

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Director of Product Operations, Level Access

Areas of Expertise

01

Operational Excellence

Continuous Optimization and Frictionless Experiences

02

Customer Success

Retention, Adoption, and Customer Outcomes

03

Strategic Leadership

Data-Driven Planning, Alignment, and High-Impact Initiatives

04

Communications

Empathetic, Persuasive, Adaptive Communication

05

Customer Experience

Customer Satisfaction and Loyalty

06

Team Leadership

Employee Engagement and Talent Development

Learn more about my areas of expertise